Help with your EgaClip account, projects, billing, or generated videos.
These pages describe EgaClip's operational policy and product controls. Qualified counsel should review them for each launch jurisdiction; nothing here is individual legal advice or a certification claim.
Email support@egaclip.com with your account email, project ID, and a clear description of the issue.
Do not include passwords, payment-card details, private keys, or identity verification documents in your message.
The checkout screen identifies the payment provider, price, tax handling, renewal terms, credits, storage, cancellation rule, and refund reference before confirmation. Manage an active subscription through the provider identified in Billing.
EgaClip keeps provider references, receipts, reconciliation records, and entitlement history but does not store complete payment-card numbers.
You can request account deletion inside EgaClip from Account, Privacy and security, Delete account.
For safety or consent concerns involving generated media, include the generation ID so the EgaClip team can investigate promptly.
Include the relevant account, project, job, Identity Pack, transaction, or receipt reference. Never send a password or complete card number.